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FAQ

ORDERS

How do I place an order?

I have a discount code; how do I use it?

The watch I want is out of stock, will you be getting more?

How do I know if my order was successful?

How do I change or cancel my order?

Can I track my order?

PAYMENT

My card payment failed, now what do I do?

How much VAT and duty will I pay?

DELIVERY

What do I do if I receive the wrong item?

RETURNS & CANCELLATIONS

Can I return the watch if I change my mind?

I’ve seen another watch I like better, can I make an exchange?

OTHER

Can I change the strap?

Are the straps genuine leather?

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