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Privacy Policy

This website is brought to you by Rossbanna Ltd. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Rossbanna Ltd ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name, address and payment details) when you visit our website and place an order with us.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any open orders you hold with us
  • administration
  • research, statistical analysis and behavioural analysis
  • customer profiling and analysing your purchasing preferences
  • marketing—see 'Marketing and opting out', below
  • billing and order fulfilment
  • customising this website and its content to your particular preferences
  • to notify you of any changes to this website or to our services that may affect you; and
  • improving our services

Marketing and opting out

We will only contact you by email about our products, if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time. See further 'Your rights', below.

Disclosure of your personal data

We may disclose your personal data to:

  • our agents and service providers
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • our business partners in accordance with the 'Marketing and opting out' section above

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data:

  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Your rights

You have the right, subject to the payment of a small fee (currently [£10]), to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
  • attach a cheque in the amount of [£10] made payable to Rossbanna Ltd; and
  • specify the personal data you want access to, including any order number(s) where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you (eg order number(s)); and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • put your request in writing (an email sent to with a header that says 'Unsubscribe' is acceptable),
  • provide us with enough information to identify you (eg order name), and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at Unit 59 Cariocca Business Park, Sawley Road, Manchester, M40 8BB.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

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