Warranty

Ross Banna offers a 2 year warranty on all watches and jewellery from date of your purchase, we only replace items if they are defective or faulty.

The warranty does not apply to:

• General wear and tear, improper handling or lack of care
• Watch battery depletion or damage to watch battery by incorrect usage or accidents
• Water damage
• Scratches, broken glass or chips
• Lost or stolen goods or parts
• Fading, discolouration or deterioration
• Damages caused by repairs, or adjustments carried out by a third party

Warranty claims require a proof of purchase, including items that have been gifted.

To make a warranty claim please contact us and provide your order number with photos of the suspected issue.

Our customer care team will determine the problem and will repair/replace the item free of charge if necessary.